Shipping Policy
1. Shipping Policy Overview
This Shipping Policy explains how orders are processed, prepared, dispatched, and delivered. It outlines estimated delivery timeframes and provides information about the shipping process from purchase to final delivery.
2. Shipping Coverage and Costs
Serovira currently ships to addresses within the United Kingdom.
We are pleased to offer free standard shipping on all orders, with no additional shipping charges applied at checkout.
3. Order Processing
Once an order has been placed, you will receive an order confirmation email.
Orders are typically processed within 1–3 business days (Monday to Friday). Orders placed after 4:00 PM GMT/BST will be processed on the next business day.
Orders are not processed on weekends or UK public holidays.
4. Estimated Delivery Time
After dispatch, delivery generally takes 4–7 business days (Monday to Friday).
The total estimated delivery timeframe, including processing and transit, is typically 5–10 business days.
Please note that delivery estimates are provided as guidance only and are not guaranteed.
5. Order Tracking
Tracking information is provided for all orders.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can use the tracking number provided to monitor your shipment throughout the delivery process.
If you experience any issues accessing your tracking information, please contact our customer support team.
6. Order Cancellations
Orders may only be cancelled before processing has begun.
To request a cancellation, please contact us as soon as possible at:
Once an order has entered the processing stage, cancellations can no longer be guaranteed. Any eligible return requests must be handled in accordance with our Return and Refund Policy.
7. Incorrect, Damaged, or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us promptly at:
Please include:
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Your order number;
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A description of the issue;
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Clear photographs showing the condition of the item received.
Each case will be reviewed individually, and where appropriate, a replacement, refund, or other suitable resolution will be offered in accordance with applicable UK consumer protection laws.
8. Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:
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High seasonal demand;
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Adverse weather conditions;
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Public holidays;
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Courier service disruptions;
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Customs or transportation delays where applicable.
In some cases, delivery may be delayed by up to 3 additional business days.
If your order has not arrived within the expected timeframe, please contact our customer support team at:
We will be happy to assist you in tracking your shipment and resolving any delivery concerns.
9. Lost Parcels
If a parcel is confirmed as lost in transit by the courier, please contact our support team. After verification, we will work with the carrier to investigate the matter and, where appropriate, arrange a replacement shipment or refund.
10. Contact Information
For any shipping-related questions, please contact:
Serovira Customer Support
📧 support@serovira.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)