Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using Serovira.com, including placing an order, you agree to be bound by these Terms of Service and all policies referenced on this website. These Terms apply to all visitors, customers, and users of the website. If you do not agree with these Terms, you should discontinue use of the website immediately.

2. Acceptable Use

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the website. You must not attempt to introduce malicious software, gain unauthorised access to systems, interfere with website operations, or engage in fraudulent or unlawful activities.

3. Website Information

We make every reasonable effort to ensure that the information provided on this website is accurate and up to date. However, product descriptions, images, pricing, availability, specifications, and other content are provided for general informational purposes only and may occasionally contain errors, inaccuracies, or omissions.

4. Products and Services

We reserve the right to modify, discontinue, or limit any product, service, feature, promotion, or pricing at any time without prior notice. Product availability is not guaranteed and may change without notice.

5. Orders and Acceptance

All orders placed through this website are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear fraudulent, inaccurate, or in violation of these Terms.

Once an order has been placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order. A contract is formed only when the order has been processed and dispatched.

6. Customer Information

You agree to provide accurate, complete, and current information when placing an order. Failure to provide correct billing, shipping, or payment information may result in delays, cancellation, or refusal of your order.

7. Pricing and Payment

All prices displayed on the website are shown in the applicable currency and include taxes where required by law unless otherwise stated. We reserve the right to correct pricing errors and cancel orders affected by such errors.

Payment must be successfully authorised before an order can be processed.

8. Third-Party Services

This website may provide access to third-party services, tools, applications, payment processors, and external resources. Such services are provided for convenience only. We do not guarantee their availability or performance and accept no responsibility for their content or operation.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided solely for convenience. We do not endorse, control, or assume responsibility for the content, policies, or practices of third-party websites.

10. User Content and Feedback

Any comments, suggestions, reviews, feedback, or other content submitted to Serovira may be used by us without restriction, compensation, or obligation of confidentiality, except where prohibited by law.

11. Privacy and Data Protection

Your personal information is collected, processed, and stored in accordance with our Privacy Policy.

If you have any questions regarding our privacy practices, this Privacy Policy, or if you wish to exercise any rights available to you under applicable data protection laws, you may contact us using the details provided in Section 20 of these Terms.

For the purposes of applicable data protection legislation, Serovira acts as the data controller of your personal information.

12. Errors and Corrections

We reserve the right to correct any errors, inaccuracies, or omissions relating to product information, pricing, promotions, availability, or other website content at any time without prior notice. We may also cancel or refuse orders affected by such inaccuracies.

13. Prohibited Activities

Users may not:

  • Violate any applicable laws or regulations;

  • Infringe intellectual property rights;

  • Attempt unauthorised access to systems or data;

  • Distribute malicious software or harmful code;

  • Engage in fraudulent or deceptive activities;

  • Interfere with the security or operation of the website.

14. Limitation of Liability

To the fullest extent permitted by law, Serovira, its owners, affiliates, employees, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website or the purchase of products through it.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including rights granted to consumers under UK consumer protection legislation.

15. Indemnification

You agree to indemnify and hold harmless Serovira, its affiliates, employees, directors, agents, and service providers from any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms or misuse of the website.

16. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

17. Termination

We reserve the right to suspend or terminate access to the website, services, or user accounts at any time without prior notice where necessary to protect our business, customers, or website operations.

Any rights, obligations, or liabilities accrued prior to termination shall survive termination.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies published on the website, constitute the entire agreement between you and Serovira regarding the use of the website and purchase of products.

19. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

Nothing in these Terms affects any mandatory consumer rights available under the laws of your country of residence.

20. Contact Information

Serovira is owned and operated by MPE-commerce.

Business Name: MPE-commerce
Company Registration Number: 93022638
VAT Number: NL004993030B90

Registered Address:
Erensteinerstraat 54
6463 XR Kerkrade
Netherlands

Email: support@serovira.com

If you have any questions regarding these Terms of Service, our policies, your personal information, or any services offered through this website, please contact us using the details above.

We aim to respond to all enquiries within 24 hours during normal business days.

21. Website Platform

Serovira operates using a third-party e-commerce platform that provides the technical infrastructure, hosting environment, payment integrations, and security features necessary for the operation of the website.